Restoration Production Manager

Servpro Industries, Inc.; Lebanon (Lebanon County); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Company car

Dental insurance

Job summary

SERVPRO of Wilson County is hiring a Restoration Production Manager to lead customer experience, coordinate field crews and subcontractors, and ensure high-quality restoration services. The role emphasizes safety, cost control, and effective communication with stakeholders.

The position requires hands-on leadership, a background in restoration or construction, and 3+ years in operations with at least 1 year in supervision. Valid certifications and strong people skills are essential for success.

Qualifications

• High School Diploma/GED required; Associate or Bachelor’s strongly preferred.
• Industry certifications - IICRC - WRT, ASD, FSRT.
• Minimum 3 years of experience in operations.
• Minimum 1 year of management/supervisory experience.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage and train Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Skills

Leadership

People management

Communication

Operations management

Education

High School Diploma/GED

Associate degree

Bachelor's degree

IICRC WRT

IICRC ASD

IICRC FSRT

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance
• Company car
• Dental insurance

SERVPRO of Wilson County is hiring a Restoration Production Manager

Join the Restoration Revolution! Restoration Manager Opportunity at SERVPRO of Wilson County!

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage and train Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

• High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
• Industry certifications - IICRC - WRT, ASD, FSRT
• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills
• Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local.