Restoration Production Lead: Ops & Client Satisfaction

Servpro Industries, Inc.; Lebanon (Lebanon County); Hybrid; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Company car

Dental insurance

Zusammenfassung

SERVPRO of Wilson County is hiring a Restoration Production Manager to lead customer experience, coordinate field crews and subcontractors, and ensure high-quality restoration services. The role emphasizes safety, cost control, and effective communication with stakeholders.

The position requires hands-on leadership, a background in restoration or construction, and 3+ years in operations with at least 1 year in supervision. Valid certifications and strong people skills are essential for success.

Qualifikationen

• High School Diploma/GED required; Associate or Bachelor’s strongly preferred.
• Industry certifications - IICRC - WRT, ASD, FSRT.
• Minimum 3 years of experience in operations.
• Minimum 1 year of management/supervisory experience.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.

Aufgaben

• Manage the customer experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage and train Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Kenntnisse

Leadership

People management

Communication

Operations management

Ausbildung

High School Diploma/GED

Associate degree

Bachelor's degree

IICRC WRT

IICRC ASD

IICRC FSRT

Jobbeschreibung

SERVPRO of Wilson County is hiring a Restoration Production Manager to lead customer experience, coordinate field crews and subcontractors, and ensure high-quality restoration services. The role emphasizes safety, cost control, and effective communication with stakeholders.

The position requires hands-on leadership, a background in restoration or construction, and 3+ years in operations with at least 1 year in supervision. Valid certifications and strong people skills are essential for success.