Restoration Production Manager

SERVPRO of Culpeper & Fauquier Counties; Alexandria (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Free uniforms

Paid time off

Training & development

Job summary

A leading restoration services company in Virginia is hiring a Restoration Project Manager to oversee all aspects of restoration projects and manage crews. This role requires at least 1 year of management experience and 3 years in the industry, along with a commitment to customer satisfaction. Key responsibilities include ensuring accurate project scopes, coordinating resources, and maintaining communication with clients. Strong physical ability is required for the job, including lifting heavy objects and working in various spaces.

Qualifications

• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• Valid driver's license.
• IICRC certification preferred.
• Associate or Bachelor's degree preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects.
• Ensure accurate project scope and prepare estimates.
• Schedule and coordinate crews and resources on projects.
• Schedule and coordinate crews, resources, and subcontractors.
• Review site documentation and ensure proper billing and client requirements.
• Maintain written communication with customers, teammates, vendors, and insurers.
• Manage production expenses including equipment and vehicles.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Management experience

Customer service skills

Ability to lift 50 pounds

IICRC certification

Scheduling

Education

High school diploma/GED

Associate or Bachelor's degree

Job description

Benefits

• 401(k)
• Competitive salary
• Free uniforms
• Paid time off
• Training & development

Servpro is hiring a Restoration Project Manager!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.