Restoration Operations Lead - Projects, Crews & Client Care

SERVPRO of New Hanover/Brunswick & South Columbus Counties; Wilmington (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Company car

401(k) matching

Competitive salary

Job summary

Servpro of New Hanover County is seeking an experienced Restoration Production Manager to oversee all aspects of restoration projects and assigned crews. This role drives operational excellence for mitigation work on water, fire, mold, and biohazard losses for residential and commercial clients.

The candidate should have at least 1 year of management experience, IICRC certification, and prefer higher education.

Qualifications

• Minimum one year of supervisory/management experience.
• IICRC certification required.
• Experience in restoration industry preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects and crews.
• Prepare scopes of work and estimates using computer hardware and software.
• Schedule, coordinate and supervise crews and subcontractors.
• Maintain client communications and ensure billing compliance.
• Manage production expenses and equipment/resources.
• Recruit, hire and train restoration teammates.

Skills

Leadership

Communication

Team management

Education

High school diploma/GED

Associate or Bachelor’s preferred

IICRC certification

Tools

Xactimate

Job description

Servpro of New Hanover County is seeking an experienced Restoration Production Manager to oversee all aspects of restoration projects and assigned crews. This role drives operational excellence for mitigation work on water, fire, mold, and biohazard losses for residential and commercial clients.

The candidate should have at least 1 year of management experience, IICRC certification, and prefer higher education.