Restoration Project Lead: Drive Crews & Client Experience

IICRC; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SERVPRO of North Mobile County is hiring a Restoration Project Manager to oversee all aspects of restoration projects and assigned crews. This front-line management role leads teams to operational excellence.

Responsibilities include defining scopes, negotiating approvals, coordinating crews and subcontractors, and ensuring proper billing and client requirements. Applicants need a valid license, a HS diploma, and 1+ year of management with 3+ years in the industry; IICRC cert is preferred.

Qualifications

• High school diploma/GED required; associate or bachelor's degree preferred.
• At least 1 year of management/supervisory experience.
• At least 3 years of industry experience.
• IICRC certification preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Skills

Management experience

Leadership

Communication

Education

High school diploma/GED

Associate or Bachelor's degree preferred

Tools

Proprietary software

Job description

SERVPRO of North Mobile County is hiring a Restoration Project Manager to oversee all aspects of restoration projects and assigned crews. This front-line management role leads teams to operational excellence.

Responsibilities include defining scopes, negotiating approvals, coordinating crews and subcontractors, and ensuring proper billing and client requirements. Applicants need a valid license, a HS diploma, and 1+ year of management with 3+ years in the industry; IICRC cert is preferred.