Restoration Project Manager - Lead & Deliver Excellence

Servpro; Front Royal (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company car

Job summary

SERVPRO Team Warnecki is seeking an experienced Restoration Manager to oversee projects, lead field crews, and ensure top‑notch customer service across water, fire, mold, and biohazard jobs. You will manage scopes, estimates, schedules, budgets, and safety, coordinating crews, subcontractors, equipment, and materials to keep projects profitable and on track.

Ideal candidates bring 3+ years in restoration operations, 1+ year in a supervisory role, strong leadership and communication skills, and a

Qualifications

• Minimum 3 years of restoration, cleaning, construction, or related operations experience.
• At least 1 year of management or supervisory experience.
• Knowledge of water mitigation, fire restoration, mold remediation, and biohazard cleanup procedures.
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple projects, deadlines, and priorities.
• Understanding of job costing, budgeting, and profitability.
• Valid driver's license.
• High school diploma or GED.
• IICRC certifications preferred.
• Experience with SERVPRO systems and restoration estimating software is a plus.

Responsibilities

• Oversee water, fire, mold, biohazard, and other restoration projects from start to finish.
• Develop and review scopes of work, estimates, schedules, and budgets.
• Coordinate crews, subcontractors, equipment, and materials.
• Monitor job costs, labor efficiency, and project profitability.
• Ensure accurate job documentation, photos, and system updates.
• Conduct work‑in‑progress meetings and track project progress.
• Ensure proper safety procedures, PPE, containment, and disposal practices are followed.
• Respond to emergency restoration situations as needed.
• Lead, train, and support Restoration Technicians and Crew Chiefs.
• Assign daily responsibilities and establish clear expectations.
• Monitor work quality, productivity, and safety compliance.
• Coach team members and support employee development.
• Communicate with homeowners, property managers, insurance representatives, and other stakeholders.
• Explain restoration processes and establish clear expectations.
• Address customer concerns professionally and promptly.
• Ensure excellent customer service throughout every project.

Skills

Leadership

Communication

Project management

Budgeting

Team supervision

Customer service

Education

High school diploma or GED

Tools

SERVPRO systems

Restoration estimating software

Job description

SERVPRO Team Warnecki is seeking an experienced Restoration Manager to oversee projects, lead field crews, and ensure top‑notch customer service across water, fire, mold, and biohazard jobs. You will manage scopes, estimates, schedules, budgets, and safety, coordinating crews, subcontractors, equipment, and materials to keep projects profitable and on track.

Ideal candidates bring 3+ years in restoration operations, 1+ year in a supervisory role, strong leadership and communication skills, and a