Restoration Operations Lead: Lead, Deliver Impact

Neighborly Company and its affiliates; Ridgeland (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Costs Covered

Company-Paid IICRC Certifications &amp

Take-Home Company Vehicle

Leadership Development Opportunities

Career Growth & Advancement

Supportive Team-Oriented Environment

Job summary

Rainbow Restoration in South Carolina seeks an Operations Lead to oversee branch operations, ensuring safe, efficient, profitable services across water mitigation, mold remediation, and reconstruction. You will lead field teams, coordinate scheduling, and drive customer satisfaction while maintaining high standards of compliance and safety.

The role requires hands-on leadership, strong estimating skills, and the ability to train future leaders within the Rainbow team across mitigation and

Qualifications

• 3+ years restoration industry experience including mitigation and/or reconstruction management preferred.
• Previous leadership, branch management, operations management, or project management experience preferred.
• Strong understanding of water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, estimating, and operational workflows.
• Xactimate experience required.
• WRT, ASD, and AMRT certifications required; Journeyman or Master IICRC preferred.

Responsibilities

• Oversee day-to-day branch operations involving water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, and emergency response services.
• Establish and maintain service schedules to ensure services are delivered efficiently while meeting customer demand and profit margin expectations.
• Supervise technicians, field supervisors, project managers, coordinators, and operational staff including training, coaching, development, and performance management.
• Perform inspections and manage scope of work on job sites before, during, and after work is completed.
• Execute timely, accurate, and profitable estimates.
• Oversee all job files to ensure proper documentation, insurance approvals, customer authorizations, billing accuracy, and operational notes.

Skills

Mitigation

Water mitigation

Mold remediation

Reconstruction management

Leadership

Estimating

Xactimate

IICRC certifications

WRT/ASD/AMRT

Drivers license

Communication

Tools

MICA

Symbility

Alacrity

DASH

Job description

Rainbow Restoration in South Carolina seeks an Operations Lead to oversee branch operations, ensuring safe, efficient, profitable services across water mitigation, mold remediation, and reconstruction. You will lead field teams, coordinate scheduling, and drive customer satisfaction while maintaining high standards of compliance and safety.

The role requires hands-on leadership, strong estimating skills, and the ability to train future leaders within the Rainbow team across mitigation and