Restoration Office Operations Lead

Erx247; Charlotte, Northern (NC, KY); Hybrid; USD 52,000 - 74,000; Full time

Job summary

Erx247 in Charlotte, NC, seeks an Office Manager to ensure smooth restoration branch operations and professional administrative support. You will manage AR, maintain project files, and coordinate with clients, insurers, and vendors to keep jobs on schedule and within budget.

Strong attention to detail, organization, and communication are essential. The role requires on-site work in a busy office environment with collaboration across field teams and external partners.

Qualifications

• Education and/or Experience – High school diploma or GED, and 1–2 years related experience and/or training; or equivalent combination of education and experience.
• Customer Service – Provide timely, professional communication with internal teams, customers, and suppliers.
• Language Skills – Read and comprehend simple instructions, memos.
• Communication Skills – Clear verbal and written communication; collaborate across departments.
• Computer/Technical Skills – Proficient in Microsoft Office (Outlook, Excel, Teams); familiarity with Albi; Xactimate preferred.
• Mathematical Skills – Perform basic arithmetic for budgeting and pricing.
• Problem-Solving – Troubleshoot and resolve issues with minimal supervision.
• Vendor Relationship Management – Build and maintain relationships to support timely deliveries and pricing.
• Vision – Read documents and price sheets with required accuracy.

Responsibilities

• Manage day-to-day office operations and provide administrative leadership to support customer satisfaction and process improvements.
• Oversee AR for projects, job file maintenance, vendor list management, and collection on past-due accounts.
• Maintain overall program job score and ensure regulatory and process compliance.
• Keep accurate project files (contracts, estimates, invoices, insurance docs) and reconcile project budgets.
• Train and retain administrative staff; communicate effectively with clients and internal stakeholders.
• Coordinate with operational staff for scheduling and logistics; liaise with customers, insurers, and third-party admins.
• Update standard operating procedures for office and admin functions; ensure timely entry of job details in management software.
• Perform other duties as assigned.

Skills

Office management

Customer service

Communication

Microsoft Office

Project coordination

Vendor management

Budgeting

Problem solving

Education

High school diploma or GED

Tools

Albi

Xactimate

Job management software

Job description

Erx247 in Charlotte, NC, seeks an Office Manager to ensure smooth restoration branch operations and professional administrative support. You will manage AR, maintain project files, and coordinate with clients, insurers, and vendors to keep jobs on schedule and within budget.

Strong attention to detail, organization, and communication are essential. The role requires on-site work in a busy office environment with collaboration across field teams and external partners.