Restoration Office Coordinator & Operations Lead

Emergency Restoration Xperts (ERX); Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Restoration Xperts (ERX) seeks an Office Manager to lead daily administrative operations in our Charlotte branch, ensuring accurate documentation and smooth project flow. You will support project and field teams, manage accounts receivable, and maintain vendor relationships to keep jobs on schedule.

The role emphasizes attention to detail, proactive problem solving, and communication with clients, insurers, and internal stakeholders to drive branch productivity.

Qualifications

• High school diploma or GED plus 1–2 years of related experience; restoration/construction preferred.
• Customer service: timely, professional communication with internal teams, customers, and suppliers.

Responsibilities

• Oversee day-to-day office operations and provide administrative leadership.
• Manage the AR process for projects, file maintenance, vendor list management, and past-due accounts.
• Ensure compliance with processes and regulatory requirements.
• Maintain accurate project files (contracts, estimates, invoices, insurance docs).
• Assist in reconciling project budgets, cost reports, and expenses.
• Motivate, train, and retain administrative staff; coordinate with operations.

Skills

Customer service

Communication

Problem solving

Vendor relationships

Attention to detail

Education

High school diploma or GED

Tools

Albi

Xactimate

Microsoft Office (Outlook, Excel, Teams)

Job description

Emergency Restoration Xperts (ERX) seeks an Office Manager to lead daily administrative operations in our Charlotte branch, ensuring accurate documentation and smooth project flow. You will support project and field teams, manage accounts receivable, and maintain vendor relationships to keep jobs on schedule.

The role emphasizes attention to detail, proactive problem solving, and communication with clients, insurers, and internal stakeholders to drive branch productivity.