Restoration Office & Admin Lead

Emergency Restoration Experts, LLC.; Charlotte (NC); On-site; USD 40,000 - 58,000; Full time

Job summary

Emergency Restoration Experts, LLC. seeks an Office Manager to oversee the Charlotte restoration branch’s administrative operations and support field teams. You will ensure accurate documentation, coordinate with clients, insurance partners, and vendors, and drive efficiency across daily processes.

The role requires 1–2 years of related experience, strong MS Office skills, and attention to detail. Restoration industry experience is a plus; on-site work is expected in a fast-paced environment.

Qualifications

• High school diploma or GED and 1–2 years related experience.
• Experience in restoration or construction industry is preferred.

Responsibilities

• Oversee day-to-day office operations and provide administrative leadership.
• Manage AR process for projects and maintain project files.
• Coordinate with clients, vendors, and internal teams for timely deliveries.
• Ensure compliance with processes and regulatory requirements.
• Maintain contracts, estimates, invoices, and insurance documentation.
• Assist in reconciling project budgets and tracking expenses.
• Motivate and train administrative staff; ensure effective communication.
• Enter accurate job details into job management software promptly.
• Support scheduling and coordination with operations and customers.
• Maintain and update standard operating procedures; perform other duties.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Organizational Skills

Attention to Detail

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel, Teams)

Albi

Xactimate

Job description

Emergency Restoration Experts, LLC. seeks an Office Manager to oversee the Charlotte restoration branch’s administrative operations and support field teams. You will ensure accurate documentation, coordinate with clients, insurance partners, and vendors, and drive efficiency across daily processes.

The role requires 1–2 years of related experience, strong MS Office skills, and attention to detail. Restoration industry experience is a plus; on-site work is expected in a fast-paced environment.