Office Operations Lead - Restoration & Client Care

ServiceMaster Clean of Fraser Valley; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A reputable cleaning and restoration service in New York seeks an Office Manager/Administrator to oversee daily operations. This role requires managing staff, ensuring customer satisfaction, and handling job management software. Ideal candidates will have previous experience in office management within construction or restoration industries, along with strong communication skills. Preferred qualifications include familiarity with Xactimate and common industry software, as well as a capability to thrive in a fast-paced environment.

Qualifications

• Previous experience in office management, ideally in construction or restoration.
• Ability to balance multiple restoration jobs in a fast-paced environment.
• Some knowledge of industry common software is preferred.

Responsibilities

• Direct daily office operations and staff scheduling.
• Act as the first point of contact for clients and manage customer satisfaction.
• Recruit, train, and motivate office staff and crew.

Skills

Excellent communication skills

Staff management

Customer service

Tools

Job management software

Xactimate

Job description

A reputable cleaning and restoration service in New York seeks an Office Manager/Administrator to oversee daily operations. This role requires managing staff, ensuring customer satisfaction, and handling job management software. Ideal candidates will have previous experience in office management within construction or restoration industries, along with strong communication skills. Preferred qualifications include familiarity with Xactimate and common industry software, as well as a capability to thrive in a fast-paced environment.