Restoration Manager

SERVPRO® of Montgomery; Norcross (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

A restoration services company located in Norcross, GA is seeking a Restoration Manager to oversee restoration projects and teams. This role focuses on customer satisfaction, project management, and team development. The ideal candidate should have at least 3 years of industry experience, with fire/structure background preferred. The position includes ensuring safety compliance and managing project budgets. Competitive pay is offered between $55,000 and $70,000 per year.

Qualifications

• A minimum of 1 year of management and/or supervisory experience.
• A minimum of 3 years of industry experience.
• Fire/structure experience required.
• IICRC certification preferred.

Responsibilities

• Oversee restoration projects and production crews.
• Ensure safety protocols are followed at job sites.
• Manage production expenses and customer satisfaction.
• Conduct training and development for restoration staff.

Skills

Effective communication

Project management

Customer service

Safety management

Team leadership

Education

High school diploma/GED

Associate degree or Bachelor’s degree preferred

Tools

Estimating software

Job description

SERVPRO of Montgomery provided pay range

This range is provided by SERVPRO of Montgomery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/hr - $70,000.00/hr

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities
• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain all communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including labor, equipment, vehicles, and other assets
• Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
• Actively engage in recruiting, hiring, and training restoration teammates

Job Specific Responsibilities:

Safety

• Recognizes and documents safety hazards.
• Identifies PPE needs and enforces adherence to proper usage.
• Adheres to and oversees work site safety protocols and franchise safety guidelines.
• Attends and participates in team safety meetings.
• Maintains assigned PPE kit.

Work Habits

• Maintains well-organized physical and digital records, documentation, and workspace.
• Assists Operations with scheduling and dispatching of Restoration staff, as needed.
• Assists Human Resources with training and development of Restoration staff, as needed.
• Acts as a resource for Large Loss Team, as needed.

Priority Response

• Responds and initiate services utilizing crews and subcontractors as needed.
• Evaluates customer priorities and project needs.
• Consults with potential customers and sells services, converting leads into viable jobs.
• Communicates initial inspection findings and ongoing activities with stakeholders.
• Identifies safety hazards, communicates, and establish control measures to ensure the safety of occupants and workers.
• Initiates mitigation/remediation services.
• Determines salvageable items and materials.

Scope/Plan

• Creates and reviews project scopes of work and estimates for accuracy.
• Negotiates scope of work and/or pricing to obtain required approval.
• Creates and maintains a project timeline.
• Reviews work orders to ensure direction corresponds to efficient completion of the scope of work.
• Communicates expectations and order of operations of planned mitigation/remediation activities to Restoration Supervisors and oversees their activities.
• Plans for and schedules subcontracted services.

Project Management

• Coordinates, plans, and manages work activities of projects to ensure quality standards are met.
• Manages and ensures submission of accurate project documentation and communications to all stakeholders.
• Creates project budget and manages job costs to maintain profitability.
• Performs quality control inspections throughout the project and takes corrective actions as needed.
• Maintains communication with internal and external stakeholders daily.

Customer/Client Service

• Manages the execution of an exceptional customer/client experience while identifying and implementing activities for incremental improvement.
• Communicates restoration processes and establishes expectations with stakeholders.
• Listens to stakeholder concerns or complaints and takes appropriate action.
• Explains all the required paperwork to customers and obtains signatures as needed.
• Manages damage reimbursement expenses.
• Maintains communication with all stakeholders on progress of job.

Expense/Asset Management

• Manages Restoration expenses according to company guidelines.
• Controls labor and consumable usage on assigned projects.
• Manages assets by protecting and using equipment, tools, and materials properly.
• Manages procurement of operating supplies to maintain adequate on-hand inventory.
• Manages inventory processes of equipment and tools.
• Performs vehicle and equipment maintenance.

Job Documentation

• Accurate photograph and document of work sites.
• Documents an accurate scope of work for needed services.
• Composes a daily comprehensive job diary to include all services performed.
• Verifies all required information is entered into appropriate software application.
• Documents and/or perform final review of job files to support the services provided.

Training

• Manage, assign, and/or facilitate franchise training.
• Coach and train assigned Restoration Personnel.
• Conducts and/or coordinates safety training for restoration staff.

HR Administration

• Recruits, interviews, and provides recommendations on employment offers in coordination with human resources.
• Ensure restoration staff accurately records time and approve all assigned staff timecards each payroll period.
• Monitor performance of direct reports to identify coaching and training needs.
• Conduct annual employee reviews of assigned restoration staff in coordination with the Restoration Operations Manager.

Position Requirements

• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• Valid driver’s license
• A minimum of 1 year of management and/or supervisory experience
• A minimum of 3 years of industry experience
• Fire/structure experience required
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents and equipment