Restoration Operations Manager

SERVPRO Team Shaw; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus plan

Vehicle

Job summary

SERVPRO Team Shaw is seeking an Operations Manager to lead restoration production across our Houston market. You will oversee mitigation across water, fire, and reconstruction lines, manage labor, scheduling, and margins, and coach Project Managers and crews to consistently meet safety, quality, and customer targets.

The role requires strong leadership, analytical thinking, and hands-on experience in field services.

Qualifications

• 3–5+ years in restoration, construction, or property management with supervisory experience.
• Proven track record managing labor, COGS, or P&L in field services or construction.
• Strong leadership and ability to develop teams of Project Managers or supervisors.
• Experience with production scheduling and job costing.
• Valid driver’s license and clean driving record.
• Willingness to travel across market locations and work on-call as needed.

Responsibilities

• Oversee mitigation operations across water, fire, and reconstruction services.
• Manage labor, staffing levels, crew assignments, and workload distribution.
• Own COGS: monitor costs, equipment utilization, and margins vs. budget.
• Build and manage production scheduling across active jobs.
• Set KPIs, review performance, and drive improvement initiatives.
• Lead training and career development for Project Managers and technicians.
• Coordinate with General Manager, sales, and claims teams on capacity and commitments.
• Review job files, estimates, and ensure accuracy in documentation.
• Ensure safety compliance with OSHA and SERVPRO systems.
• Recruit, interview, and onboard production staff as the team grows.

Skills

Leadership

Communication

Analytical

Detail-oriented

Coaching

Project management

Scheduling

Safety compliance

Education

Bachelor's degree in Construction Management or related field

IICRC certification preferred

Tools

Xactimate/Xactanalysis

WorkCenter/DryBook

MS Excel

Job-tracking software

Job description

SERVPRO Team Shaw is one of the largest SERVPRO franchise organizations in the country, having grown from one location in 2020 to 33 locations today across three major markets. We have assisted over 5,000 customers with water and fire emergencies nationwide. We are a full turnkey provider for our customers, doing everything from water and fire emergency services, moving and storage of contents, and textile cleaning all the way to reconstruction. We were recently ranked the #69 fastest-growing private restoration/construction company in the country, and growth opportunities continue to arise across commercial large loss, fire damage restoration, asbestos and mold removal, and more.

POSITION SUMMARY

The Operations Manager is responsible for the overall performance of restoration production within their market, overseeing all mitigation operations from first notice of loss through job completion. This role owns labor management, cost of goods sold (COGS), production scheduling, and performance management across a team of Project Managers and field crews. The ideal candidate is a strong operational leader who can balance quality, speed, and profitability while coaching and developing the next generation of restoration talent.

We’re seeking someone who is a strong communicator, has excellent analytical skills, is detail-oriented, and thrives on holding a team accountable to results.

Key Responsibilities:

• Oversee all mitigation operations across water, fire, and reconstruction service lines, ensuring jobs are executed safely, efficiently, and to SERVPRO and IICRC standards.
• Manage labor across the production team — staffing levels, crew assignments, and workload distribution across Project Managers, crew chiefs, and technicians.
• Own cost of goods sold (COGS): monitor job costing, labor and material spend, equipment utilization, and margin performance against budget.
• Build and manage production scheduling across all active jobs, balancing crew availability, equipment, and customer timelines.
• Drive performance management by setting KPIs for Project Managers and crews, conducting regular reviews, and holding teams accountable to production, quality, and customer satisfaction targets.
• Lead training, coaching, and development for Project Managers and technicians, including IICRC certification pathways and career progression planning.
• Partner with the General Manager, sales, and claims teams to align production capacity with the sales pipeline and customer commitments.
• Review and approve job files, scope documentation, and estimates (Xactimate/Xactanalysis) for accuracy and completeness.=
• Monitor job cycle time and work-in-progress (WIP) reports; identify and resolve bottlenecks on aging or at-risk jobs.
• Ensure compliance with safety protocols, OSHA standards, and SERVPRO job documentation systems (WorkCenter, DryBook) across all crews.
• Oversee equipment, vehicle, and inventory needs across crews, coordinating with Facilities and Fleet as needed.
• Resolve escalated customer and insurance adjuster issues, stepping in as needed to protect customer satisfaction.
• Recruit, interview, and onboard new Project Managers and production staff as the team grows.
• Analyze production and financial reports and present performance updates and improvement plans to leadership.
• Support growth initiatives across specialty service lines, including commercial large loss, fire damage restoration, and asbestos/mold removal.
• Promote and enforce a strong safety culture across every job site.

Compensation & Schedule

• Competitive base salary with bonus plan and vehicle.
• Availability for overtime and on-call hours required during peak demand or emergency responses.

Qualification's & Requirements

• 3-5+ years of experience in restoration, construction, or property management, including at least 2 years in a supervisory or management role.
• Proven track record managing labor, COGS, or P&L in a field services or construction environment.
• Strong leadership skills with experience managing and developing teams of Project Managers or field supervisors.
• Working knowledge of production scheduling and job costing.
• Valid driver’s license with a clean driving record.
• Proficiency with job-tracking/production software and Microsoft Office/Excel.
• Ability to travel across assigned market locations as needed.
• Availability for on-call rotation, evenings, weekends, or overtime as needed during peak demand or emergency response.

Preferred:

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas.
• Experience with SERVPRO job documentation systems (WorkCenter, DryBook, Xactimate/Xactanalysis).
• Experience with commercial large loss, fire, mold/asbestos, or reconstruction service lines.
• Bachelor’s degree in construction management business preferred, or a related field.

Physical Requirements

• Ability to lift, carry, and move up to 50 lbs. as needed for job site visits and inspections.
• Ability to travel to multiple job sites and locations regularly.
• Comfortable working in active construction and restoration environments, indoors and outdoors.