Restoration Supervisor/Crew Chief/Lead Tech

SERVPRO® Team Bowen; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training and development program

Opportunity to learn and grow

Job summary

SERVPRO® Team Bowen is seeking a Restoration Supervisor to join our team in Montgomery, Alabama. This role involves guiding service teams to ensure exceptional service and customer satisfaction. As the front-line representative, you will help manage restoration projects and support customer experiences.

The ideal candidate will have a high school diploma and effective communication skills, along with experience in cleaning and restoration. We offer competitive pay, training opportunities, and a commitment to your professional growth.

Qualifications

• Effective written and oral communication skills.
• Basic math skills are required.
• Experience in cleaning/restoration is preferred.

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction.
• Communicate clear expectations to production technicians.
• Document a detailed and accurate job file.

Skills

Effective written and oral communication

Basic math skills

Experience in cleaning/restoration

Education

High school diploma/GED

IICRC certifications

Job description

Do you love helping people through difficult situations? Then don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at SERVPRO of Montgomery, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Supervisor demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”.

Primary Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication
• Basic math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to work On-Call rotation
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law