Restoration Job File Coordinator JFC

IICRC; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

SERVPRO Franchise is seeking a detail-oriented Job File Coordinator to support claims processing and client communication. The role focuses on delivering excellent customer service, accurate data entry, and office support in a fast-paced team environment.

Ideal candidates have strong communication skills, are self-motivated, and can manage multiple tasks while maintaining professionalism and accuracy. Training and development opportunities are available.

Qualifications

• Ability to learn new software systems.
• 1+ year(s) of administrative or office-related experience.
• Customer service, quality assurance and scheduling are a plus.
• Experience in the service industry is a plus.
• Outstanding written and verbal communication with a courteous professional tone.

Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Skills

Customer service

Data entry

Multi-tasking

Organizational skills

Written and verbal communication

Education

HS Diploma/GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Training & development

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• Ability to learn new software systems
• 1+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in the service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated and goal‑oriented
• Ability to multi‑task
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to complete a background check subject to applicable law