Dispatch Coordinator

Servpro-of-East-Honolul; Waipahu (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of East Honolulu is seeking a Dispatch Coordinator to organize and dispatch restoration teams to customer locations, coordinating with management and maintaining clear communications. This role emphasizes accuracy, timeliness, and top-notch customer service in a fast-paced office setting.

If you are organized, you possess strong customer service skills, and you strive to help others in their time of need, you’ll thrive in this environment and have opportunities for career progression.

Qualifications

• High school diploma or GED preferred.
• At least 2 years of customer service or office-related experience.
• Prior dispatch experience preferred.
• Knowledge of local geographical area preferred.
• Must be proficient with relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, and general inquiries.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Office experience

Multitasking

Detail oriented

Education

High school diploma/GED

Tools

Scheduling software

Computer applications

Job description

SERVPRO of East Honolulu is hiring a Dispatch Coordinator!

Benefits

• Health insurance
• Training & development
• Vision insurance
• 401(k)

Benefits

SERVPRO of East Honolulu offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.