Restoration Customer Solutions Specialist

Servpro Industries, Inc.; Maryland; Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive pay

Dental insurance

Job summary

SERVPRO Team Wall in Sparks/Glencoe, MD is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through the restoration journey, from estimates to project completion.

You will deliver and explain estimates, coordinate with production teams and adjusters, and ensure an exceptional customer experience. This in-office role rewards relationship-building, problem-solving, and proactive communication, with advancement opportunities and a competitive salary.

Qualifications

• Excellent communication and customer service skills.
• Strong organization and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage residential restoration and reconstruction opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and help convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for both the customer and the company.
• Maintain accurate documentation within company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Solution-oriented

Multi-priority management

Professional and dependable

Adaptable to training

Job description

SERVPRO Team Wall in Sparks/Glencoe, MD is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through the restoration journey, from estimates to project completion.

You will deliver and explain estimates, coordinate with production teams and adjusters, and ensure an exceptional customer experience. This in-office role rewards relationship-building, problem-solving, and proactive communication, with advancement opportunities and a competitive salary.