Residential Restoration Sales & Project Coordinator

SERVPRO Team Wall; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall in Sparks/Glencoe, MD is seeking an Inside Sales Coordinator to guide homeowners through restoration projects from estimates to completion. You will be the primary contact, coordinating with production teams and insurance adjusters to ensure a smooth customer journey.

The role emphasizes relationship-building, problem-solving, and clear communication to help families navigate through a stressful home restoration process. This is an in-office position in Sparks/Glencoe, MD.

Qualifications

• Excellent communication skills are essential.
• Strong organizational skills and attention to detail.
• Customer-focused and relationship-driven approach.
• Proactive, solution-oriented mindset.
• Able to juggle multiple priorities in a fast-paced environment.

Responsibilities

• Manage residential restoration opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for the customer and the company.
• Maintain accurate documentation in company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Relationship-driven

Solution-oriented

Multitasking

Professional and dependable

Adaptable to training

Job description

SERVPRO Team Wall in Sparks/Glencoe, MD is seeking an Inside Sales Coordinator to guide homeowners through restoration projects from estimates to completion. You will be the primary contact, coordinating with production teams and insurance adjusters to ensure a smooth customer journey.

The role emphasizes relationship-building, problem-solving, and clear communication to help families navigate through a stressful home restoration process. This is an in-office position in Sparks/Glencoe, MD.