Residential Restoration Solutions Specialist

SERVPRO Team Wall; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall in Sparks/Glencoe, MD seeks a Customer Solutions Representative (Residential Account Manager) to guide homeowners through restoration. You’ll present estimates, coordinate with production teams, and ensure an exceptional customer experience during a stressful period.

This in-office role emphasizes relationship building, problem solving, and project coordination, with a path for advancement and performance-based rewards.

Qualifications

• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Focus on customer satisfaction and problem solving.

Responsibilities

• Manage residential restoration opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for the customer and company.
• Maintain accurate documentation in company systems.
• Build long-term relationships creating outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Solution-oriented

Multitasking

Professional

Adaptable

Job description

SERVPRO Team Wall in Sparks/Glencoe, MD seeks a Customer Solutions Representative (Residential Account Manager) to guide homeowners through restoration. You’ll present estimates, coordinate with production teams, and ensure an exceptional customer experience during a stressful period.

This in-office role emphasizes relationship building, problem solving, and project coordination, with a path for advancement and performance-based rewards.