Residential Restoration Account Manager

iicrc-careers; Maryland; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall in Sparks/Glencoe, MD is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through the restoration journey. You will deliver estimates, coordinate with production teams, and ensure an exceptional customer experience throughout the process.

This in-office role emphasizes relationship-building, problem solving, and project coordination, offering opportunities for advancement and professional development.

Qualifications

• We are seeking an exceptional communicator with strong organizational skills.
• Candidate should be customer-focused, relationship-driven, and solution-oriented.
• Proactive, professional, and dependable; able to handle multiple priorities in a fast-paced setting.
• Willingness to learn, adapt, and participate in coaching or training.

Responsibilities

• Manage residential restoration opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for the customer and the company.
• Maintain accurate documentation within company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Relationship-driven

Solution-oriented

Proactive

Multitasking

Professional

Accountable

Adaptable

Job description

SERVPRO Team Wall in Sparks/Glencoe, MD is seeking a Customer Solutions Representative (Residential Account Manager) to guide homeowners through the restoration journey. You will deliver estimates, coordinate with production teams, and ensure an exceptional customer experience throughout the process.

This in-office role emphasizes relationship-building, problem solving, and project coordination, offering opportunities for advancement and professional development.