Restoration Customer Service Lead - Crew Chief

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Opportunity for advancement

Job summary

SERVPRO of Southwest Portland is seeking a Customer Service Representative / Crew Chief to support disaster restoration projects in the Portland area. You will coordinate, monitor, and perform work activities to ensure quality service and a positive customer experience.

The role requires a valid driver's license, 1+ year experience in cleaning/restoration/construction, and may involve lifting heavy items; IICRC certification is a plus but not required.

Qualifications

• Valid driver’s license required.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Job description

SERVPRO of Southwest Portland is seeking a Customer Service Representative / Crew Chief to support disaster restoration projects in the Portland area. You will coordinate, monitor, and perform work activities to ensure quality service and a positive customer experience.

The role requires a valid driver's license, 1+ year experience in cleaning/restoration/construction, and may involve lifting heavy items; IICRC certification is a plus but not required.