Restoration Crew Chief & Customer Experience Lead

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Opportunity for advancement

Job summary

A restoration company in Portland, Oregon is seeking a Customer Service Representative / Crew Chief to coordinate projects, manage customer satisfaction, and supervise technicians. Candidates should have at least a high school diploma and experience in cleaning, restoration, or construction. The position offers numerous benefits including a performance bonus, health insurance, and opportunities for advancement. This role is key to ensuring a positive customer experience while adhering to safety guidelines.

Qualifications

• Valid driver’s license is required.
• At least 1 year of experience in cleaning, restoration, or construction is preferred.
• IICRC certification is a plus.

Responsibilities

• Coordinate and perform production processes and ensure quality control.
• Manage customer and client experience to ensure satisfaction.
• Document a detailed and accurate job file.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to communicate effectively

Ability to work with/around cleaning agents

Education

High school diploma/GED

Job description

A restoration company in Portland, Oregon is seeking a Customer Service Representative / Crew Chief to coordinate projects, manage customer satisfaction, and supervise technicians. Candidates should have at least a high school diploma and experience in cleaning, restoration, or construction. The position offers numerous benefits including a performance bonus, health insurance, and opportunities for advancement. This role is key to ensuring a positive customer experience while adhering to safety guidelines.