Restoration Crew Lead: Safety, Quality & Customer Experience

Servpro-of-Greater-Waco; Waxahachie (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Servpro-of-Greater-Waco is seeking a Restoration Supervisor to administer restoration projects, coordinate crews, and ensure safety and customer satisfaction on every job. The role represents the SERVPRO brand and its Here to Help commitment to clients.

You will lead technicians, manage materials, document job files, and liaise with management. This full-time role requires strong communication, flexibility in hours, and local travel in the Waxahachie area.

Qualifications

• High school diploma or GED is required.
• IICRC certifications preferred.
• Minimum 1 year experience in cleaning, restoration, or construction.
• Experience in a supervisor role preferred.
• Effective written and oral communication skills are required.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards and establish control measures to ensure safety of occupants and workers.
• Oversee safety and risk management guidelines and ensure compliance.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects and protect equipment and materials.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily/weekly/monthly vehicle and equipment maintenance as assigned.
• Oversee facility and grounds maintenance as assigned.
• Continue development of restoration expertise in services, products, and equipment.
• Handle other duties as required by employer.

Skills

Effective communication

Leadership

Education

High school diploma/GED

IICRC certifications preferred

Job description

Servpro-of-Greater-Waco is seeking a Restoration Supervisor to administer restoration projects, coordinate crews, and ensure safety and customer satisfaction on every job. The role represents the SERVPRO brand and its Here to Help commitment to clients.

You will lead technicians, manage materials, document job files, and liaise with management. This full-time role requires strong communication, flexibility in hours, and local travel in the Waxahachie area.