Restoration Crew Chief | Lead Techs, Safety & Quality

Servpro of Greater Waco; Hewitt (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Servpro of Greater Waco is seeking a Restoration Supervisor to oversee restoration projects, coordinate crews, and ensure top customer experience. As the front-line representative of the SERVPRO brand, you will manage safety, quality control, and documentation while coordinating with management and office staff.

The role requires leadership in a fast-paced environment, with strong communication and training of technicians. Regular local travel and long hours may be involved to meet project needs.

Qualifications

• Must have strong customer service orientation and communication skills.
• Experience supervising restoration crews or field teams is preferred.
• Knowledge of safety practices and risk management in restoration projects.
• Ability to coordinate multiple tasks and crews to meet schedules.
• Effective written and verbal communication required.

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled with quality control.
• Identify safety hazards and implement controls for occupants and workers.
• Oversee safe work practices and adherence to guidelines.
• Document a detailed and accurate job file to support services.
• Manage labor and consumable usage; protect and use equipment properly.
• Coach and train Restoration technicians.
• Communicate project progress to Restoration manager and office staff.
• Perform vehicle and equipment maintenance; oversee facilities as assigned.
• Continue development of Restoration expertise in products and equipment.
• Perform other tasks as required by employer.

Skills

Customer service

Team supervision

Safety oversight

Communication

Project coordination

Education

High school diploma or GED

IICRC certification preferred

Job description

Servpro of Greater Waco is seeking a Restoration Supervisor to oversee restoration projects, coordinate crews, and ensure top customer experience. As the front-line representative of the SERVPRO brand, you will manage safety, quality control, and documentation while coordinating with management and office staff.

The role requires leadership in a fast-paced environment, with strong communication and training of technicians. Regular local travel and long hours may be involved to meet project needs.