Restoration Crew Chief: Lead Tech & Quality Control

Servpro-of-Greater-Waco; Hewitt (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Servpro of Greater Waco is seeking a Restoration Supervisor to lead on-site restoration projects and coordinate field teams. You will act as the front-line representative of the SERVPRO brand, ensuring a positive customer experience and high-quality service delivery.

The role requires supervising technicians, managing project progress, and maintaining safety standards while driving efficient use of labor and materials. This is a full-time position with local travel as needed.

Qualifications

• High school diploma or GED required.
• IICRC certifications preferred.
• Minimum 1 year of experience in cleaning, restoration, or construction.
• Experience in a supervisor role preferred.
• Effective written and oral communication skills.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
• Coach and train Restoration technicians.
• Communicate with Restoration manager and office staff on project progress and issues.
• Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
• Oversee facility and grounds maintenance, as assigned.
• Continue development of Restoration expertise in services, cleaning products, and equipment.
• Other tasks/duties as required by employer.

Skills

Effective communication

Education

High school diploma/GED

IICRC certifications preferred

Job description

Servpro of Greater Waco is seeking a Restoration Supervisor to lead on-site restoration projects and coordinate field teams. You will act as the front-line representative of the SERVPRO brand, ensuring a positive customer experience and high-quality service delivery.

The role requires supervising technicians, managing project progress, and maintaining safety standards while driving efficient use of labor and materials. This is a full-time position with local travel as needed.