Restoration Crew Lead: Frontline Supervisor

Servpro of Greater Waco; Waxahachie (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Servpro of Greater Waco is seeking a Restoration Supervisor to oversee restoration projects, coordinate crews, and ensure safety and quality on every job. You will act as the front-line representative of the SERVPRO brand and drive customer satisfaction through organized operations.

The role requires supervisory experience, a high school diploma or GED, and preferred IICRC certifications. Strong communication skills are essential for coordinating with technicians and management.

Qualifications

• High school diploma or GED required.
• IICRC certifications preferred.
• At least 1 year of cleaning/restoration or construction experience.
• Experience in a supervisory role is preferred.
• Strong written and oral communication skills.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction.
• Communicate clear expectations to Restoration Technicians and supervise their activities.
• Coordinate restoration processes, schedule work, and ensure quality control.
• Identify safety hazards and implement control measures for occupants and workers.
• Oversee safety practices and risk management adherence.
• Document detailed and accurate job files.
• Manage labor and consumable use on projects and protect equipment and materials.
• Coach and train Restoration technicians.
• Communicate project progress to the Restoration manager and office staff.
• Perform vehicle and equipment maintenance; oversee facility and grounds upkeep.
• Continue development of Restoration expertise in services and products.
• Undertake other tasks as required by employer.

Skills

Supervisory experience

Written and verbal communication

Education

High school diploma/GED

IICRC certifications preferred

Job description

Servpro of Greater Waco is seeking a Restoration Supervisor to oversee restoration projects, coordinate crews, and ensure safety and quality on every job. You will act as the front-line representative of the SERVPRO brand and drive customer satisfaction through organized operations.

The role requires supervisory experience, a high school diploma or GED, and preferred IICRC certifications. Strong communication skills are essential for coordinating with technicians and management.