Restoration Crew Lead - Frontline Project Leader

SERVPRO of Duncanville/DeSoto; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Duncanville/DeSoto is seeking a Restoration Crew Lead to coordinate and perform restoration work, ensuring high-quality outcomes and customer satisfaction. This frontline role requires managing crew activities, documenting job details, and communicating with project managers on progress.

Applicants should have 1+ year in cleaning, fire/water restoration, or construction, a valid driver’s license, and HS diploma. OSHA guidelines adherence and team coaching are emphasized in the role.

Qualifications

• Experience coordinating teams on restoration projects.
• Strong focus on safety and job-site cleanliness.
• Excellent customer service and client communication.
• Ability to document and file detailed job records.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Skills

Leadership

Communication

Safety awareness

Education

High school diploma/GED

IICRC certification (not required)

Job description

SERVPRO of Duncanville/DeSoto is seeking a Restoration Crew Lead to coordinate and perform restoration work, ensuring high-quality outcomes and customer satisfaction. This frontline role requires managing crew activities, documenting job details, and communicating with project managers on progress.

Applicants should have 1+ year in cleaning, fire/water restoration, or construction, a valid driver’s license, and HS diploma. OSHA guidelines adherence and team coaching are emphasized in the role.