Fire and Water Restoration Crew Lead

Servpro Industries, Inc.; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Servpro Industries, Inc. is seeking a Restoration Crew Lead in Dallas, Texas. This role involves leading restoration projects, ensuring customer satisfaction, and supervising crew members while maintaining safety protocols.

The ideal candidate will have at least 1 year of experience in related fields. Benefits include a competitive salary, health insurance, paid time off, and training opportunities.

Qualifications

• Valid driver’s license.
• 1+ years of experience in cleaning, fire/water restoration, or construction.
• IICRC certification is a plus, but not required.

Responsibilities

• Coordinate and perform production processes, ensuring quality control.
• Manage customer satisfaction and overall experience.
• Supervise restoration technicians and document job files.

Skills

Lifting capability (50-100 pounds)

Climbing ladders

Working in tight spaces

Education

High school diploma/GED

Job description

SERVPRO of Duncanville/DeSoto is hiring a Restoration Crew Lead.

As the front‑line representative of the SERVPRO® brand, the Restoration Crew Lead demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Training & development

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, fire / water restoration, or construction
• IICRC certification a plus, not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents