Restoration Crew Lead | Frontline Project Manager

SERVPRO of Austin & Albert Lea/Mason City; Albert Lea (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Competitive compensation based on exp.

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Austin & Albert Lea/Mason City is seeking a Restoration Crew Chief to coordinate, monitor, and perform field work on restoration projects, ensuring quality and a positive customer experience.

As the front-line representative of the SERVPRO brand, you will supervise technicians, control labor and supplies, document detailed job files, and communicate progress to the project manager and office staff.

Qualifications

• Valid driver's license
• High school diploma/GED preferred
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Driver's license

Supervisory skills

Safety compliance

Education

High school diploma/GED (preferred)

IICRC certification (not required)

Job description

SERVPRO of Austin & Albert Lea/Mason City is seeking a Restoration Crew Chief to coordinate, monitor, and perform field work on restoration projects, ensuring quality and a positive customer experience.

As the front-line representative of the SERVPRO brand, you will supervise technicians, control labor and supplies, document detailed job files, and communicate progress to the project manager and office staff.