Restoration Field Lead — Lead Crew & Deliver Quality

SERVPRO TEAM MONGAN; Salem (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k) matching

Competitive salary

Job summary

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead crews on restoration projects from start to finish. You will respond to service calls, organize site activities, perform production work, and supervise your crew while maintaining high safety and quality standards.

You will keep customers informed, document progress, and ensure work aligns with SERVPRO processes. A leadership mindset and hands-on approach help you deliver timely results and customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• A dependable, self-motivated approach and the ability to manage competing priorities.
• The ability to give clear direction, support teammates, and solve problems in challenging situations.

Responsibilities

• Lead assigned restoration jobs from start to finish—responding to service calls, organizing job site activities, performing production work, and supervising your crew.
• Keep customers informed, maintain accurate documentation, and ensure work meets SERVPRO processes and safety requirements.
• This is an active field leadership role balancing quality, efficiency, and customer care.

Skills

Verbal communication

Written communication

Leadership

Time management

Problem solving

Travel flexibility

Education

High school diploma or GED

Job description

SERVPRO Team Mongan is seeking a Restoration Supervisor to lead crews on restoration projects from start to finish. You will respond to service calls, organize site activities, perform production work, and supervise your crew while maintaining high safety and quality standards.

You will keep customers informed, document progress, and ensure work aligns with SERVPRO processes. A leadership mindset and hands-on approach help you deliver timely results and customer satisfaction.