Restoration Crew Chief - Lead, Quality & Safety

Servpro Industries, Inc.; Forney (TX); Hybrid; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Advancement opportunity

Paid time off

Training & development

Bonus based on performance

Zusammenfassung

Servpro Industries, Inc. seeks a crew chief to lead restoration projects, coordinate activities, and ensure superior customer service.

As the front-line SERVPRO® representative, you will supervise production technicians, manage timelines, and maintain safety standards on job sites. You will oversee daily operations, document work in the job file, and drive efficient use of materials and labor while maintaining quality control across projects.

Qualifikationen

• Minimum 1 year of experience in cleaning, restoration, or construction.
• Strong supervisory skills and ability to lead a team.
• Excellent oral and written communication.

Aufgaben

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards and enforce safe work practices at all times.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumable usage on assigned projects and protect equipment.

Kenntnisse

Supervisory experience

Strong communication

Experience in restoration/cleaning/con

Ausbildung

High school diploma/GED

IICRC certification preferred

Jobbeschreibung

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

Crew Chief – SERVPRO of Mesquite

SERVPRO of Mesquite is looking for an experienced, motivated, and dependable Crew Chief to lead restoration crews on residential and commercial projects.

The Crew Chief is the on-site supervisor and primary leader of the production team. This position is responsible for directing technicians, maintaining production and labor targets, ensuring work is completed according to SERVPRO standards, communicating with customers, and making sure each job is properly documented from start to finish.

Specialized drying techniques and DryBook training provided.

Key Responsibilities

On-Site Supervision & Leadership

• Serve as the primary supervisor and leader on assigned restoration jobs.
  
  
• Direct, instruct, and train Water Technicians throughout the job.
  
  
• Assign daily tasks and ensure technicians understand job expectations.
  
  
• Lead by example in safety, customer service, production, and professionalism.
  
  
• Monitor technician performance and provide coaching when necessary.
  
  
• Ensure all work is completed according to company procedures and industry standards.
  
  
• Maintain a professional relationship with customers, property owners, and other contractors.
  
  
• Communicate job progress, concerns, and changes to management.
  
  

Production & Labor Management

• Maintain established labor targets for each project.
  
  
• Monitor labor hours and productivity throughout the job.
  
  
• Assign technicians efficiently based on workload and job requirements.
  
  
• Identify potential labor overruns and communicate concerns to management.
  
  
• Keep the crew productive and organized throughout the workday.
  
  
• Maximize production while maintaining quality and proper documentation.
  
  
• Ensure equipment, materials, and labor are being used efficiently.
  
  

Job Quality & Checklists

Crew Chiefs are responsible for ensuring every job is completed properly and meets company expectations.

Responsibilities include:

• Completing required job checklists.
  
  
• Verifying that technicians are completing assigned tasks correctly.
  
  
• Ensuring proper documentation throughout the project.
  
  
• Monitoring moisture levels and drying progress.
  
  
• Verifying equipment placement and operation.
  
  
• Identifying deficiencies before leaving the job.
  
  
• Ensuring jobs are clean, organized, and professionally completed.
  
  
• Communicating any issues or additional work requirements to management.
  
  

Crew Chief Weekly Bonus Program

Crew Chiefs are eligible for a weekly paid bonus program exclusively for Crew Chiefs.

Bonuses are paid on a competitive performance basis among Crew Chiefs and are designed to reward production, efficiency, quality, and proper job execution.

Weekly bonus categories include:

1. Maximum Equipment Set – Day One

• Properly identify the drying requirements of the job.
  
  
• Maximize the appropriate drying equipment placement on the first day.
  
  
• Ensure equipment is properly installed, documented, and operating.
  
  
• Demonstrate strong understanding of drying requirements and job conditions.
  
  

2. Specialty Equipment

• Properly identify when specialty equipment is needed.
  
  
• Correctly use and deploy specialty drying and restoration equipment.
  
  
• Demonstrate knowledge of advanced equipment and drying techniques.
  
  
• Ensure specialty equipment is properly documented and monitored.
  
  

3. Contents Blocking

• Properly protect and move contents when required.
  
  
• Efficiently block contents to allow proper airflow and drying.
  
  
• Maintain organization and minimize unnecessary handling.
  
  
• Protect customer property while maintaining production efficiency.
  
  

4. Extraction

• Complete water extraction efficiently and thoroughly.
  
  
• Maximize extraction before beginning the drying process.
  
  
• Use proper extraction equipment and techniques.
  
  
• Maintain job quality, documentation, and production standards.
  
  

Each bonus category is evaluated weekly, with bonuses paid weekly.

The bonus program is exclusive to Crew Chiefs and is separate from regular wages. Management may establish or modify specific bonus criteria, qualifications, and payout amounts based on company production goals and job requirements.

Specialized Drying Training

SERVPRO of Mesquite will provide specialized training to help Crew Chiefs develop advanced water mitigation and drying skills.

Training may include:

• Advanced water mitigation techniques.
  
  
• Moisture mapping.
  
  
• Psychrometry and drying science.
  
  
• Air movement and dehumidification.
  
  
• Proper equipment placement.
  
  
• Maximizing equipment on Day One.
  
  
• Specialty drying equipment.
  
  
• Monitoring and documenting drying progress.
  
  
• Identifying potential drying issues.
  
  
• Troubleshooting difficult drying conditions.
  
  
• Proper extraction techniques.
  
  
• Contents protection and blocking procedures.
  
  

Our goal is to develop Crew Chiefs who understand why equipment is being used, not simply where to place it.

DryBook Training

Training will also be provided on DryBook and our digital job documentation processes.

Crew Chiefs will learn how to:

• Properly document jobs.
  
  
• Record moisture readings.
  
  
• Document equipment placement.
  
  
• Track drying progress.
  
  
• Maintain accurate job records.
  
  
• Complete required documentation and checklists.
  
  
• Organize job information from start to finish.
  
  
• Provide management with accurate and timely job updates.
  
  

Accurate documentation is a critical part of the Crew Chief position.

Customer Service

Crew Chiefs are often the primary point of contact for customers while work is being performed.

You will be expected to:

• Communicate professionally with homeowners, property managers, and customers.
  
  
• Explain the restoration process clearly.
  
  
• Provide regular updates on job progress.
  
  
• Address customer questions and concerns professionally.
  
  
• Maintain a clean and professional work environment.
  
  
• Represent SERVPRO of Mesquite with professionalism at every job.
  
  

Valid Driver’s License & Clean Driving Record

A valid driver's license and acceptable driving record are required for this position.

Crew Chiefs may be required to operate company vehicles and transport personnel, equipment, and materials to job sites.

Applicants must:

• Have a valid driver's license.
  
  
• Maintain an acceptable driving record.
  
  
• Be willing and able to drive company vehicles.
  
  
• Follow all company vehicle and safety policies.
  
  
• Demonstrate responsible driving habits.
  
  

Driving is an essential part of this position.

Training & Career Development

SERVPRO of Mesquite is committed to developing employees and promoting from within.

We provide training to help Crew Chiefs improve their technical, leadership, production, and management skills.

Employees who consistently demonstrate:

• Reliability
  
  
• Leadership
  
  
• Technical knowledge
  
  
• Strong production
  
  
• Attention to detail
  
  
• Customer service skills
  
  
• Good decision-making
  
  
• Accountability
  
  
• Strong work ethic
  
  

may have opportunities to advance into higher-level leadership and management positions.

We provide the training — you provide the effort and commitment.

What We're Looking For

We are looking for someone who is:

• Dependable and punctual.
  
  
• A strong leader.
  
  
• Comfortable directing and instructing employees.
  
  
• Able to work in a fast-paced environment.
  
  
• Organized and detail-oriented.
  
  
• Able to communicate effectively with customers and employees.
  
  
• Willing to learn and develop advanced restoration skills.
  
  
• Comfortable working with drying equipment and technology.
  
  
• Able to maintain production and labor targets.
  
  
• Willing to take responsibility for the success of each job.
  
  
• Professional and customer-service oriented.
  
  
• Safety conscious.
  
  
• Able to work independently while following company procedures.
  
  

Preferred Experience

Preferred candidates may have experience in:

• Water mitigation.
  
  
• Water damage restoration.
  
  
• Fire and smoke restoration.
  
  
• Mold remediation.
  
  
• Construction.
  
  
• Property restoration.
  
  
• Commercial restoration.
  
  
• Crew leadership or field supervision.
  
  
• Drying equipment and moisture monitoring.
  
  

Restoration experience is preferred, but we are willing to train the right person who demonstrates leadership, reliability, and a strong work ethic.

Physical Requirements

This position requires the ability to perform physical restoration work, including:

• Lifting and carrying equipment.
  
  
• Moving furniture and contents.
  
  
• Operating extraction equipment.
  
  
• Setting and moving air movers and dehumidifiers.
  
  
• Working in wet or damaged areas.
  
  
• Performing demolition when necessary.
  
  
• Bending, kneeling, standing, and working in confined areas.
  
  
• Working on ladders when required.
  
  
• Working extended hours when necessary to meet customer and production needs.
  
  

Employees must be able to safely perform the physical requirements of the position with or without reasonable accommodation.

Why Work With SERVPRO of Mesquite?

• Competitive compensation.
  
  
• Weekly Crew Chief bonus opportunities.
  
  
• Bonus opportunities based on production and performance.
  
  
• Specialized drying technique training.
  
  
• DryBook training provided.
  
  
• Opportunities for advancement.
  
  
• Leadership development.
  
  
• Hands-on restoration training.
  
  
• A fast-paced and team-oriented work environment.
  
  
• Opportunity to build a long-term career in the restoration industry.
  
  

Our Philosophy

At SERVPRO of Mesquite, we believe our success starts with our people.

We want Crew Chiefs who take ownership of their jobs, develop their technicians, protect our customers' property, and take pride in doing the job correctly.

We are looking for leaders who want to work hard, learn, earn, and advance.

If you are ready to take the next step in your restoration career and want the opportunity to lead a team while earning additional weekly bonuses based on performance, we want to hear from you.

Apply today to join SERVPRO of Mesquite.

SERVPRO of Mesquite is an Equal Opportunity Employer.