Restoration Crew Chief

Servpro Industries, Inc.; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Health insurance

401(k)

Job summary

SERVPRO Team Allen in NYC seeks a Restoration Crew Chief to lead emergency response for water, fire, and mold restoration across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.

You will supervise restoration technicians, coordinate with project managers, ensure safety, quality, and timely completion, and deliver excellent customer service on every job.

Qualifications

• High school diploma or GED preferred.
• 1–2 years of restoration industry experience (water/fire).
• Valid driver’s license and reliable transportation.

Responsibilities

• Lead and supervise restoration technicians on residential and commercial job sites.
• Respond to emergency calls and assess property damage.
• Perform and oversee water, fire, and mold restoration services.
• Manage daily job-site operations to ensure quality, safety, and timely completion.
• Deliver excellent customer service and maintain high customer satisfaction.
• Coordinate with project managers and office staff on progress and needs.
• Maintain equipment, vehicles, and job sites per SERVPRO standards.
• Complete accurate job documentation and ensure compliance with safety protocols.

Skills

Team leadership

Emergency response

Safety compliance

Customer service

Communication

Physical stamina

Equipment maintenance

Education

High school diploma/GED

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Health insurance
• 401(k)

SERVPRO Team Allen - NYC's Five Boroughs is hiring a Restoration Crew Chief!

About the Role

Join a high-performing restoration team serving some of NYC’s most demanding commercial and residential properties. As a Restoration Crew Chief, you will lead emergency response operations for water, fire, and mold damage restoration projects across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.

As the front-line representative of the SERVPRO® brand, the Restoration Crew Chief embodies the company’s Here to Help® commitment by coordinating, monitoring, and performing project work to successfully meet service needs and deliver a consistently positive customer experience.

Schedule:

• Full-time position (40+ hours/week)
• Day shifts with rotating on-call coverage (weekly rotation)
• Overtime opportunities available

Key Responsibilities

• Lead and supervise restoration technicians on residential and commercial job site
• Respond to emergency calls and assess property damage
• Perform and oversee water, fire, and mold restoration services
• Manage daily job-site operations to ensure quality, safety, and timely completion
• Deliver excellent customer service and maintain high customer satisfaction
• Communicate expectations clearly and coordinate with project managers and office staff
• Maintain equipment, vehicles, and job sites in accordance with SERVPRO standards
• Complete accurate job documentation and ensure compliance with IICRC and safety protocols

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• 1-2 years of restoration industry experience (water/fire damage)
• Basic computer/smartphone proficiency

Preferred:

• ICRC Water Restoration Technician (WRT) certification
• IICRC Applied Structural Drying (ASD) certification
• Experience with restoration equipment and hand/power tools
• Knowledge of NYC building requirements

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

SERVPRO Team Allen offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• IICRC certification sponsorship
• Emergency response incentive pay

Why SERVPRO Team Allen?

We're not your typical restoration company. Operating across all five NYC boroughs, we handle everything from luxury high-rises to commercial properties, giving you exposure to the most complex and rewarding projects in the industry. Our team values efficiency, professionalism, and taking care of our people.

Ready to lead?

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.