Restoration Crew Chief

SERVPRO of Northwest Brooklyn - 09821; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Paid time off

Health insurance

Training & development

Job summary

SERVPRO of Northwest Brooklyn - 09821 is looking for a Restoration Crew Chief to lead a high-performing restoration team in New York City. In this full-time role, you will oversee emergency response operations for water, fire, and mold damage restoration projects. The ideal candidate will have 1-2 years of experience in the restoration industry and will be focused on delivering high-quality service. Benefits include competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Valid driver’s license.
• 1-2 years of restoration industry experience (water/fire damage).
• Basic computer/smartphone proficiency.

Responsibilities

• Lead and supervise restoration technicians.
• Respond to emergency calls and assess property damage.
• Perform and oversee restoration services.
• Manage daily job-site operations.
• Deliver excellent customer service.

Skills

Leadership

Customer service

Communication

Safety compliance

Problem-solving

Education

High school diploma/GED

Tools

Restoration equipment

Hand/power tools

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Health insurance
• 401(k)

SERVPRO Team Allen - NYC's Five Boroughs is hiring a Restoration Crew Chief!

About the Role

Join a high-performing restoration team serving some of NYC’s most demanding commercial and residential properties. As a Restoration Crew Chief, you will lead emergency response operations for water, fire, and mold damage restoration projects across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.

As the front-line representative of the SERVPRO brand, the Restoration Crew Chief embodies the company’s Here to Help commitment by coordinating, monitoring, and performing project work to successfully meet service needs and deliver a consistently positive customer experience.

Schedule

• Full-time position (40+ hours/week)
• Day shifts with rotating on-call coverage (weekly rotation)
• Overtime opportunities available

Key Responsibilities

• Lead and supervise restoration technicians on residential and commercial job site
• Respond to emergency calls and assess property damage
• Perform and oversee water, fire, and mold restoration services
• Manage daily job-site operations to ensure quality, safety, and timely completion
• Deliver excellent customer service and maintain high customer satisfaction
• Communicate expectations clearly and coordinate with project managers and office staff
• Maintain equipment, vehicles, and job sites in accordance with SERVPRO standards
• Complete accurate job documentation and ensure compliance with IICRC and safety protocols

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• 1-2 years of restoration industry experience (water/fire damage)
• Basic computer/smartphone proficiency

Preferred

• ICRC Water Restoration Technician (WRT) certification
• IICRC Applied Structural Drying (ASD) certification
• Experience with restoration equipment and hand/power tools
• Knowledge of NYC building requirements

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

SERVPRO Team Allen offers

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• IICRC certification sponsorship
• Emergency response incentive pay

Why SERVPRO Team Allen?

We're not your typical restoration company. Operating across all five NYC boroughs, we handle everything from luxury high-rises to commercial properties, giving you exposure to the most complex and rewarding projects in the industry. Our team values efficiency, professionalism, and taking care of our people.

Ready to lead? Apply today and join NYC's premier restoration team.