Restoration Crew Chief

SERVPRO of Greater Haverhill, Danvers, and Stoneham; Haverhill (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(k) matching

Simple IRA

Job summary

SERVPRO of Greater Haverhill, Danvers, and Stoneham is seeking a Restoration Supervisor to lead field operations and ensure premier service. You will oversee technicians, manage production timelines, and maintain safety and quality on each project.

The role emphasizes effective communication, hands-on oversight, and a commitment to helping clients recover from fire and water damage. Local travel may be required.

Qualifications

• Effective written and oral communication.
• Basic math and computer skills.
• Experience in cleaning/restoration preferred.
• High school diploma or GED required.
• Ability to lift up to 50 pounds regularly and climb.
• Willingness to travel locally and out of state.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure safety of occupants and workers.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects.

Skills

Communication skills

Math skills

Computer skills

Supervisory experience

Safety awareness

Education

High school diploma/GED

Job description

Benefits

• Health insurance
• Paid time off
• 401(k) matching

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration Supervisor at Servpro of Haverhill/Newburyport, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor-intensive position.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Valid driver’s license required
• Effective written and oral communication with basic math and computer skills needed
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Starts at $25/hour based on experience, with the possibility of overtime pay and increases based on merit.

Company matching Simple IRA retirement plan

Health Insurance

PTO

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.