Restoration Supervisor

SERVPRO of South Worcester; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

A leading restoration service provider is hiring a Restoration Supervisor in Worcester, Massachusetts. This role involves coordinating and supervising restoration projects, ensuring quality control and a positive customer experience. Candidates should have experience in cleaning, restoration, or construction, and a valid driver's license is preferred. Competitive compensation and professional development opportunities are offered.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• Valid driver's license.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage the customer and client experience and overall satisfaction.
• Supervise restoration technicians' activities.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders and work at ceiling heights

Ability to work with cleaning agents

Education

High school diploma/GED (preferred)

Job description

SERVPRO of South Worcester is hiring a Restoration Supervisor!

Benefits

SERVPRO offers:

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control

Manage the customer and client experience and overall customer satisfaction tracked with online reviews

Communicate clear expectations to restoration technicians and supervise their activities

Document a detailed and accurate job file to support the services provided

Manage labor and consumable item usage on assigned projects

Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

Communicate and follow all OSHA guidelines for job safety

Manage assets by protecting and using equipment and materials properly

Coach and train restoration technicians

Position Requirements

Valid driver’s license

High school diploma/GED (preferred)

At least 1 year of experience in cleaning, restoration, or construction

IICRC certification a plus, not required

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.