Restoration Crew Chief

SERVPRO of Northern Rhode Island; East Greenwich (RI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

A restoration service company in East Greenwich is seeking a Restoration Supervisor/Crew Chief to oversee restoration projects, ensuring customer satisfaction and quality control. The ideal candidate should have at least one year of relevant experience and a high school diploma. Responsibilities include managing technicians, coordinating restoration efforts, and maintaining safety protocols. Pay starts at $22-25 an hour based on experience, with potential for overtime.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction required.
• Valid driver’s license needed.
• IICRC certification a plus, but not required.

Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled.
• Manage customer and client experience to ensure project satisfaction.
• Coach and train restoration technicians.

Skills

Ability to lift a minimum of 50 pounds regularly

Communication skills

Coaching and training abilities

Education

High school diploma/GED

Job description

Benefits

• Competitive salary
• Paid time off
• Training & development

As the front-line representative of the SERVPRO brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction
• Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned
• Coach and train restoration technicians

Position Requirements

• High school diploma/GED
• Valid driver’s license
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required
• Ability to pass a background check
• Availability for rotating on-call schedule

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Pay starts at $22-25 an hour based on experience, with the possibility of overtime pay

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.