Restoration Claims Specialist

ServiceMaster CDR; Willowick (OH); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

PTO + 8 Holidays

401(k) with Company Match

Resumo da oferta

ServiceMaster CDR in Ohio is seeking a Claims Coordinator to serve as the heartbeat of our Restoration Division, managing claims from start to finish and coordinating with customers, field teams, and insurance providers.

This fast-paced, organized role requires strong communication, attention to detail, and the ability to keep multiple tasks on track while delivering exceptional service.

Qualificações

• High School Diploma or GED; Bachelor's or equivalent experience preferred.
• Strong customer service and problem solving skills.
• Proficiency in Microsoft Office and CRM software.
• Excellent time management and multitasking skills.
• Ability to work in a fast paced, team oriented environment.
• Self motivated with strong attention to detail.

Responsabilidades

• Be the main point of contact for customers, providing updates and support.
• Coordinate field personnel schedules for efficient service delivery.
• Ensure compliance tasks and job deadlines are met.
• Upload and organize job-related photos and documents in real time.
• Gather missing homeowner and insurance information as needed.
• Assist customers with job related questions
• Handle customer concerns, document resolutions, and elevate as necessary.

Conhecimentos

Customer service

Problem solving

Time management

Multitasking

Detail oriented

Teamwork

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office

CRM software

Descrição da oferta de emprego

ServiceMaster CDR in Ohio is seeking a Claims Coordinator to serve as the heartbeat of our Restoration Division, managing claims from start to finish and coordinating with customers, field teams, and insurance providers.

This fast-paced, organized role requires strong communication, attention to detail, and the ability to keep multiple tasks on track while delivering exceptional service.