Claims Coordinator II

ServiceMaster CDR; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance and

401(k) with Company Match

Paid Time Off + 8 Paid Holidays

Disability and Life Insurance

Job summary

ServiceMaster CDR is seeking a Claims Coordinator II in Akron, OH. This role coordinates claims from start to finish, working with customers, field teams, insurers, and internal staff to keep restoration projects moving efficiently.

The ideal candidate has 2–3 years of Xactimate experience, strong organizational skills, and a proven ability to manage multiple priorities in a fast-paced environment. A related background in restoration or claims is preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree or equivalent experience preferred.
• 2–3 years of Xactimate experience required; proficiency preferred.
• Experience with restoration, insurance claims, or customer coordination preferred.
• Strong customer service and conflict resolution skills.

Responsibilities

• Manage claims from First Notice of Loss through job completion, ensuring accurate documentation.
• Monitor claim progress, cycle times, and SLAs with attention to deadlines.
• Maintain accurate claim records in Restore 365 and other company systems.
• Ensure photos, documents, estimates, and claim information are collected and uploaded.
• Follow up with customers, insurers, and stakeholders to obtain missing information and approvals.
• Assist with creating and reviewing estimates using Xactimate for accuracy and compliance.
• Review job documentation to ensure SLAs are followed.
• Handle customer concerns and document resolutions.

Skills

Customer service

Communication

Time management

Problem-solving

Education

High School Diploma or GED

Bachelor’s degree

Tools

Xactimate

CRM software

Microsoft Office

Job description

At ServiceMaster CDR, we help communities rebuild after disasters. With 5 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives.

About the Role

We’re looking for a Claims Coordinator II to be a key part of our Claims Division. You’ll coordinate claims from start to finish, working closely with customers, field teams, insurance providers, and internal teams to ensure projects stay organized and on track.

This role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. If you enjoy problem-solving, building customer relationships, and keeping restoration projects moving forward, this role is for you!

What You’ll Do

• Manage claims from First Notice of Loss through job completion, ensuring accurate documentation and timely updates.
• Monitor claim progress, compliance requirements, cycle times, and insurance service level agreements (SLAs).
• Maintain accurate claim records and updates within company systems, including Restore 365.
• Ensure photos, documents, estimates, and required claim information are properly collected, organized, and uploaded.
• Follow up with customers, insurance providers, and other stakeholders to obtain missing information and approvals.
• Assist with creating and reviewing estimates using Xactimate to ensure accuracy and compliance with company standards.
• Review job documentation and ensure required SLAs are followed.
• Handle customer concerns, document resolutions, and elevate issues when needed.
• Partner with Lead Technicians and internal teams to ensure claims move efficiently through the restoration process.

What You Need

• High School Diploma or GED required (Bachelor’s degree or equivalent experience preferred).
• 2–3 years of Xactimate experience required; proficiency preferred.
• Experience with restoration, insurance claims, or customer coordination preferred.
• Strong customer service and conflict resolution skills.
• Excellent verbal and written communication abilities.
• Strong organization, time management, and multitasking skills.
• Proficiency in Microsoft Office and/or CRM software.
• Ability to manage confidential information professionally.
• Self-motivated with strong attention to detail and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.

Physical & Work Conditions

• Occasionally lift up to 20 lbs.
• Prolonged sitting, typing, and phone use.
• Frequent communication, computer work, and data entry tasks.
• May require occasional travel or time in different work environments.
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Time Off (PTO) + 8 Paid Holidays
• 401(k) with Company Match

Ready to make an impact? Join the ServiceMaster CDR family today!