Disaster Restoration Claims Specialist II

ServiceMaster CDR; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance and

401(k) with Company Match

Paid Time Off + 8 Paid Holidays

Disability and Life Insurance

Job summary

ServiceMaster CDR is seeking a Claims Coordinator II in Akron, OH. This role coordinates claims from start to finish, working with customers, field teams, insurers, and internal staff to keep restoration projects moving efficiently.

The ideal candidate has 2–3 years of Xactimate experience, strong organizational skills, and a proven ability to manage multiple priorities in a fast-paced environment. A related background in restoration or claims is preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree or equivalent experience preferred.
• 2–3 years of Xactimate experience required; proficiency preferred.
• Experience with restoration, insurance claims, or customer coordination preferred.
• Strong customer service and conflict resolution skills.

Responsibilities

• Manage claims from First Notice of Loss through job completion, ensuring accurate documentation.
• Monitor claim progress, cycle times, and SLAs with attention to deadlines.
• Maintain accurate claim records in Restore 365 and other company systems.
• Ensure photos, documents, estimates, and claim information are collected and uploaded.
• Follow up with customers, insurers, and stakeholders to obtain missing information and approvals.
• Assist with creating and reviewing estimates using Xactimate for accuracy and compliance.
• Review job documentation to ensure SLAs are followed.
• Handle customer concerns and document resolutions.

Skills

Customer service

Communication

Time management

Problem-solving

Education

High School Diploma or GED

Bachelor’s degree

Tools

Xactimate

CRM software

Microsoft Office

Job description

ServiceMaster CDR is seeking a Claims Coordinator II in Akron, OH. This role coordinates claims from start to finish, working with customers, field teams, insurers, and internal staff to keep restoration projects moving efficiently.

The ideal candidate has 2–3 years of Xactimate experience, strong organizational skills, and a proven ability to manage multiple priorities in a fast-paced environment. A related background in restoration or claims is preferred.