Restoration Client Experience Coordinator

Servpro Industries, Inc.; McDonough (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

401(k) matching

Dental insurance

Job summary

SERVPRO Industries, Inc. is seeking a highly organized Customer Service Representative to be the primary contact for clients through the restoration process, from the initial call to project completion.

This role requires excellent verbal and written communication, professionalism, and the ability to coordinate information with Mitigation, Reconstruction, and Contents teams to deliver timely updates and a seamless customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and a friendly, professional demeanor.
• Highly organized with the ability to multitask and prioritize responsibilities.
• Strong attention to detail and follow-through.
• Comfortable handling a high volume of phone calls and customer inquiries.

Responsibilities

• Answer incoming calls professionally and assist customers with new service requests.
• Gather customer and property loss information and accurately enter leads into company systems.
• Coordinate and confirm initial customer appointments.
• Serve as the primary point of contact for customers throughout their restoration projects.
• Communicate appointment times, crew arrival windows, scheduling changes, and service updates.
• Work closely with internal coordinators, project managers, and department management to obtain information and answer customer questions.
• Maintain consistent follow-up with customers and ensure inquiries are addressed promptly.
• Assist in coordinating transitions between restoration services, including mitigation, contents, and reconstruction.
• Maintain accurate customer records, communication notes, and follow-up activities.
• Help deliver an exceptional customer experience through professionalism, empathy, and attention to detail.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Attention to detail

Data entry

Interdepartmental communication

Tools

Office software

Job description

SERVPRO Industries, Inc. is seeking a highly organized Customer Service Representative to be the primary contact for clients through the restoration process, from the initial call to project completion.

This role requires excellent verbal and written communication, professionalism, and the ability to coordinate information with Mitigation, Reconstruction, and Contents teams to deliver timely updates and a seamless customer experience.