Restaurant Tech Implementation Lead

PAR Technology; Springfield (IL); Remote; USD 90,000 - 140,000; Full time

Job summary

PAR Technology Corporation in the United States seeks an Engagement Manager to lead delivery of Restaurant implementations and ongoing enhancements. You will coordinate cross-functional teams across Customer Success, Product, Engineering, and partners to ensure on-time, high-quality outcomes.

The role requires 3–5 years in SaaS project delivery, strong organization, and excellent communication with customers.

Qualifications

• 3–5 years of project management, implementation, or customer delivery roles in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.
• Bachelor's degree in Business, Information Systems, Marketing, or equivalent practical experience.
• Experience with project management and collaboration tools (Salesforce, Jira, Smartsheet, Monday).
• Understanding of implementation lifecycles, testing phases, and launch processes.
• Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not required.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
• Partner with various teams to align on requirements and delivery plans.
• Facilitate internal project reviews, standups, and readiness checkpoints.
• Ensure smooth handoff from Sales to delivery and from implementation to Customer Success.
• Identify delivery risks early and drive mitigation plans.
• Manage change requests and scope adjustments in alignment with internal processes.
• Drive readiness for UAT, production launch, and post-launch validation.
• Support early adoption activities in partnership with Customer Success.
• Contribute feedback to improve implementation processes, documentation, and tooling.
• Maintain accurate project data in systems of record (Salesforce, Jira, Smartsheet).
• Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations.

Skills

Project management

Cross-functional coordination

Stakeholder communication

Problem solving

Education

Bachelor's degree in Business

Bachelor's degree in Information Systems

Bachelor's degree in Marketing

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology Corporation in the United States seeks an Engagement Manager to lead delivery of Restaurant implementations and ongoing enhancements. You will coordinate cross-functional teams across Customer Success, Product, Engineering, and partners to ensure on-time, high-quality outcomes.

The role requires 3–5 years in SaaS project delivery, strong organization, and excellent communication with customers.