Restaurant Team Leader — Lead Service & Guest Experience

Nans Kitchen; Southborough (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Employee meals

Supportive culture

Job summary

Nan's Kitchen is seeking an experienced Team Leader to keep front-of-house and kitchen teams aligned during service and to ensure guests leave with smiles while supporting teammates.

You’ll supervise during service, lead by example in delivering outstanding customer service, assist with light food prep, delegate tasks, and maintain a friendly, efficient workplace. Great fit for those who thrive in hospitality and fast-paced teams.

Qualifications

• Confident, clear communicator with a team-first mentality.
• Passionate about guest experience and going the extra mile.
• Experienced in food service and restaurant operations.
• Organized, reliable, and able to juggle multiple priorities.
• Natural motivator bringing positive energy to every shift.

Responsibilities

• Supervising and coordinating team members during service
• Leading by example to ensure excellent customer service
• Light food preparation and hands-on support wherever needed
• Delegating tasks and validating completion of daily checklists
• Fostering a friendly, efficient, and respectful work environment

Skills

Team leadership

Customer service

Communication

Food service

Organization

Job description

Nan's Kitchen is seeking an experienced Team Leader to keep front-of-house and kitchen teams aligned during service and to ensure guests leave with smiles while supporting teammates.

You’ll supervise during service, lead by example in delivering outstanding customer service, assist with light food prep, delegate tasks, and maintain a friendly, efficient workplace. Great fit for those who thrive in hospitality and fast-paced teams.