Restaurant Team Leader

Nan's Kitchen; Andover (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Job summary

Nan’s Kitchen is seeking an experienced Team Leader to unite front-of-house and kitchen teams during service and ensure memorable guest experiences.

You’ll supervise during service, lead by example in customer service, assist with light food prep, delegate tasks, and foster a friendly, efficient work environment. Compensation: $20.00 - $24.00 per hour.

Qualifications

• Experience leading teams in hospitality.
• Strong communication and guest-service focus.
• Familiar with restaurant operations.
• Organized and reliable with multi-priority juggling.
• Positive energy on shift.

Responsibilities

• Supervising and coordinating team members during service.
• Leading by example to ensure excellent customer service.
• Light food preparation and hands-on support wherever needed.
• Delegating tasks and validating completion of daily checklists.
• Fostering a friendly, efficient, and respectful work environment.

Skills

Team leadership

Communication

Customer service

Hospitality

Job description

Join the Heart of Hospitality at Nan’s

Nan’s Kitchen is more than just a place to eat—it’s a place where people feel taken care of. We're looking for an experienced and passionate Team Leader to help us deliver warm, thoughtful service and truly memorable guest experiences.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off

What You’ll Do

As a Team Leader, you’ll be the glue that holds our front-of-house and kitchen teams together during service. Your mission: make sure every guest leaves smiling—and every team member feels supported.

Your Responsibilities Will Include

• Supervising and coordinating team members during service
• Leading by example to ensure excellent customer service
• Light food preparation and hands-on support wherever needed
• Delegating tasks and validating completion of daily checklists
• Fostering a friendly, efficient, and respectful work environment

Who You Are

• A confident, clear communicator with a team-first mentality
• Passionate about guest experience and going the extra mile
• Experienced in food service and familiar with restaurant operations
• Organized, reliable, and comfortable juggling multiple priorities
• A natural motivator who brings positive energy to every shift

Why Work at Nan’s?

• Be part of a mission-driven, community-rooted restaurant
• Collaborate with a kind and motivated team
• Grow with us—we’re expanding and always developing new leaders
• Enjoy flexible scheduling, employee meals, and a supportive culture

If you’re ready to bring your leadership skills to a place that values hospitality, teamwork, and real, delicious food—you’d love to meet you.

Compensation: $20.00 - $24.00 per hour

Nan’s Kitchen

OUR PURPOSE

The purpose of Nan's is to connect communities through the power of agriculture & nutritious food by partnering with local providers and lessening the carbon footprint.

OUR VISION

Our vision is to deliver fresh, wholesome, and nostalgic meals to individuals, families and groups. Through responsible & sustainable sourcing practices, our food is grown as close to home as possible, leaving the flavors and nutrients to travel the shortest possible distance from field to fork, resulting in a meal you can… quite literally, 'feel good about'.

CORE VALUES

Respect

For the food, the farmers and our equipment; for each other, our time, feelings, different perspectives and ideas & opinions that are not your own.

Integrity

We are scratch made and genuine, integrity is core to how we act, plan, cook, and execute to ensure the highest quality of food & customer service.

Intention

With our mission, our flavors, our words and our actions.

Collaboration

It takes a village. We celebrate mutual respect for our own weaknesses as well as the strengths & weaknesses of others.

Gratitude

For the opportunity to share our delicious food with the community; for the hard work of our friends & teammates, our vendor’s commitment, our opportunity to grow and share knowledge & food with each other.