Restaurant Team Leader & Guest Experience Coach

Dhanani Group Inc; Shorewood (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider cost estimator tool

Wellness program

Pregnancy planning tool

Job summary

Dhanani Group Inc. is seeking a Burger King supervisor-ready individual to join a fast-paced, guest-focused team in Shorewood, IL. This role offers hands-on leadership opportunities from team member to restaurant supervisor, with training and advancement paths.

You will coach and develop crew, manage shifts, protect quality and service standards, and help drive guest satisfaction and store performance. Equal opportunity employer.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—delivers a service experience guests want to repeat.
• Administration—balance guest/employee experience with financial goals.
• Welcomes new team members and provides training needed to do their job.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisors' capability and prepares them for the next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors Speed of Service to meet guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are delivered.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory efficiencies for product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning; makes adjustments.
• Creates and monitors schedules; on-boarding for new members.
• Implements action plans to address employee needs and operational assessments.

Skills

Guest service

Leadership

Teamwork

Communication

Adaptability

Education

High school diploma

Job description

Dhanani Group Inc. is seeking a Burger King supervisor-ready individual to join a fast-paced, guest-focused team in Shorewood, IL. This role offers hands-on leadership opportunities from team member to restaurant supervisor, with training and advancement paths.

You will coach and develop crew, manage shifts, protect quality and service standards, and help drive guest satisfaction and store performance. Equal opportunity employer.