Restaurant Team Lead II — Operations & Service

HMSHost; Romulus (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

HMSHost is seeking a Manager II (MGRII) to assist Branch management in tactically executing complex QSR or Casual Dine restaurant operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high standards.

The role uses policies and procedures to guide decision making. Key duties include opening/closing procedures, supervising associates, ensuring compliance with AB policies and HACCP standards, scheduling, inventory, cash handling, safety, and health

Qualifications

• Requires a minimum of 4 years food and beverage, cash handling, and customer service experience.
• Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Responsibilities

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures.
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit.
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered.
• Actively ensures all associates take all mandated rest breaks and meal periods.
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.

Skills

Food & beverage experience

Cash handling

Customer service

Supervisory experience

Communication

Job description

HMSHost is seeking a Manager II (MGRII) to assist Branch management in tactically executing complex QSR or Casual Dine restaurant operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high standards.

The role uses policies and procedures to guide decision making. Key duties include opening/closing procedures, supervising associates, ensuring compliance with AB policies and HACCP standards, scheduling, inventory, cash handling, safety, and health