Restaurant Team Lead: Guest Experience & Service

Sheraton Harrisburg Hershey; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Job summary

Sheraton Harrisburg Hershey is seeking a Restaurant Supervisor to oversee daily dining room operations at our Harrisburg, PA location. You will manage front-of-house staff, coordinate service, and ensure high-quality experiences aligned with the hotel brand standards.

Key duties include supervising servers and hosts, training and scheduling, maintaining hygiene and safety standards, and reporting end-of-shift results.

Qualifications

• High school diploma or GED required; a degree or certification in hospitality management, hotel administration, or culinary arts is preferred.
• 1 to 3 years of experience in food and beverage service, with at least 1 year in a supervisory or lead role within a hotel or restaurant.

Responsibilities

• Coordinate breakfast, lunch, or dinner service; manage seating arrangements; oversee workflow between dining floor and kitchen.
• Supervise servers, hosts, and bussers; assist with training, scheduling, daily shift briefings, and performance tracking.
• Greet guests, monitor satisfaction throughout the meal, and resolve complaints quickly and professionally.
• Enforce hygiene, sanitation, and food safety regulations; check food presentation and table setups before service.
• Monitor stock levels for tableware, linens, and condiments; help manage supply orders, track attendance, and complete end-of-shift sales reports.

Skills

Leadership

Customer service

Communication

Problem solving

Team motivation

Education

High school diploma or GED

Hospitality management degree (preferred)

Tools

POS systems

Restaurant management software

Job description

Sheraton Harrisburg Hershey is seeking a Restaurant Supervisor to oversee daily dining room operations at our Harrisburg, PA location. You will manage front-of-house staff, coordinate service, and ensure high-quality experiences aligned with the hotel brand standards.

Key duties include supervising servers and hosts, training and scheduling, maintaining hygiene and safety standards, and reporting end-of-shift results.