Restaurant Supervisor - The Greystone

Hay Creek Hotels; Lake Toxaway (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance Benefit package

Competitive Salary/Wages

Paid Time Off

Complimentary Meals Daily

Free Parking

Lodging Discounts

Employee Discounts

Job summary

The Greystone Inn, part of Hay Creek Hotels, is seeking a Restaurant Supervisor to lead our Food & Beverage team in Lake Toxaway, NC. You will greet and seat guests, maintain service standards, and supervise staff to ensure a memorable guest experience.

Ideal candidates have 2 years of fine dining serving experience, familiarity with POS systems, and a positive, collaborative attitude. Evening and weekend shifts are common in this role.

Qualifications

• Must have a high school diploma or equivalent.
• Working knowledge of a Point-of-Sale system preferred.
• 2 years serving experience in a high-volume, fine dining restaurant.
• Hotel environment experience is a plus.
• Wine/Liquor knowledge and alcohol service training is preferred.
• Ability to work in a constructive, team environment with a customer-focused attitude.
• Experience handling large parties; banquet/events experience is a plus.
• Ability to work under pressure and on busy schedules.

Responsibilities

• Greet, direct, seat, and serve guests in line with service standards.
• Be familiar with menu items, promotions, and hotel offerings.
• Complete side work and keep areas and equipment clean.
• Resolve complaints and route concerns to the supervisor.
• Reconcile cash, process card charges, and manage deposits.
• Oversee staff on duty for smooth guest experience.
• Lead hands-on training for staff per standards.
• Manage comp and void privileges for F&B staff; ensure accurate transactions.
• Handle additional tasks as assigned by the F&B Manager.

Skills

Customer service

POS familiarity

Team leadership

High-volume dining

Education

High School diploma or equivalent

Tools

Point-of-Sale system

Job description

Restaurant Supervisor

The Greystone Inn, a charming getaway nestled in the heart of Lake Toxaway, NC, is actively searching for a professional, friendly, and fast-paced Restaurant Supervisor to join our Food and Beverage team.

Job Description

The Greystone Inn, a charming getaway nestled in the heart of Lake Toxaway, NC, is actively searching for a professional, friendly, and fast-paced Restaurant Supervisor to join our Food and Beverage team.

The Greystone Inn, managed by Hay Creek Hotels, is a historic lakeside resort located in the scenic Blue Ridge Mountains of North Carolina. Known for its exceptional hospitality, natural beauty, and personalized guest service, the inn offers a unique work environment where you will gain valuable hospitality experience while enjoying the outdoors and the charm of a small mountain community.

Job Summary

• Greet, direct, seat, and serve guests in accordance with company service standards.
• Be thoroughly familiar with menu items, promotions offered, hotel offerings, and related materials.
• Complete designated side work efficiently and thoroughly. Clean and maintain all working areas and equipment.
• Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
• Reconciliation of cash, accurately charge credit cards, and make appropriate cash deposits at end of shift. Complete all transactions using the Point of Sale system.
• Oversee staff on duty to ensure a smooth and positive guest experience.
• Lead hands-on training programs for all staff according to standard.
• Responsible for comp and void privileges for F&B staff. Ensure accurate processing of transactions.
• Complete additional tasks and projects as assigned by the F&B Manager.

Qualifications

Required Experience:

• High School diploma or equivalent.
• Must feel comfortable with technology. Working knowledge of a Point-of-Sale system preferred.
• 2 years serving experience in a high-volume, fine dining restaurant. Hotel environment experience a plus.
• Prior Wine/Liquor knowledge. Previous alcohol service training.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Proven success in handling large parties. Banquet/events experience a plus.
• Ability to operate smoothly under pressure and stress.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.

Benefits

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness.
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave.
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.
• Discounts at specific property partners (NEIRA, Historic Hotels of America).
• 50% Discount when Dining at any HCH Property.
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.
• Supportive, open-door policy work environment.
• Work Culture that is fun, energetic and motivating.
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions’ finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Keyword: food & beverage, sales, restaurant, director of sales, marketing, hotel marketing, floor supervisor, hotel revenue, opening supervisor, closing supervisor