Restaurant Supervisor

Hay Creek Hotels; North Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

The Greystone Inn, managed by Hay Creek Hotels, in Lake Toxaway, NC, seeks a Restaurant Supervisor to lead the Food and Beverage team on site. This role requires hands-on leadership, guest service excellence, and coordination with the F&B Manager.

Qualifications include 2 years of high-volume serving experience, comfort with POS systems, and strong guest-relations skills. Flexibility to work nights, weekends, and holidays is needed.

Qualifications

• High School diploma or equivalent.
• 2 years serving in a high-volume, fine dining environment.
• Wine/liquor knowledge and training preferred.
• Comfort with technology and POS systems.
• Ability to work nights, weekends, holidays.

Responsibilities

• Greet, direct, seat, and serve guests in accordance with company service standards.
• Be familiar with menu items, promotions, hotel offerings, and related materials.
• Complete side work efficiently and maintain all areas and equipment.
• Assist in resolving complaints and communicate with the supervisor regarding guest concerns.
• Reconcile cash, process card charges, and make deposits; use POS system for transactions.
• Oversee staff on duty to ensure a smooth guest experience.
• Lead hands-on training programs for staff according to standard.
• Responsible for comp and void privileges for F&B staff and accurate processing of transactions.
• Complete additional tasks and projects as assigned by the F&B Manager.

Skills

Customer service

Team leadership

POS system

Cash handling

Banquet/events

Wine knowledge

Stress management

Flexibility

Education

High School diploma or equivalent

Job description

The Greystone Inn, a charming getaway nestled in the heart of LakeToxaway, NC, is actively searching for a professional, friendly, andfast-paced Restaurant Supervisor to join our Food and Beverage team.

The Greystone Inn, managed by Hay Creek Hotels, is a historiclakeside resort located in the scenic Blue Ridge Mountains of NorthCarolina. Known for its exceptional hospitality, natural beauty, andpersonalized guest service, the inn offers a unique work environmentwhere you will gain valuable hospitality experience while enjoying theoutdoors and the charm of a small mountain community.

Job Summary:

• Greet, direct, seat, and serve guests in accordance with companyservice standards.
• Be thoroughly familiar with menu items, promotions offered, hotelofferings, and related materials.
• Complete designated side work efficiently and thoroughly. Cleanand maintain all working areas and equipment.
• Assist in resolving any complaints, and communicate disgruntledcustomers to the appropriate supervisor.
• Reconciliation of cash, accurately charge credit cards, and makeappropriate cash deposits at end of shift. Complete all transactionsusing the Point of Sale system.
• Oversee staff on duty to ensure a smooth and positive guest experience.
• Lead hands-on training programs for all staff according to standard.
• Responsible for comp and void privileges for F&B staff. Ensureaccurate processing of transactions.
• Complete additional tasks and projects as assigned by the F&B Manager.

Experience and Skills:

Qualifications:

• High School diploma or equivalent.
• Must feel comfortable with technology. Working knowledge of aPoint-of-Sale system preferred.
• 2 years serving experience in a high-volume, fine diningrestaurant. Hotel environment experience a plus.
• Prior Wine/Liquor knowledge. Previous alcohol service training.
• Ability to work in a constructive, team working environment with apositive, upbeat and customer-focused attitude.
• Proven success in handling large parties. Banquet/eventsexperience a plus.
• Ability to operate smoothly under pressure and stress.
• Flexibility to work nights or mornings, weekends, holidays, andbusy seasonal days.

Hay Creek Hotels ensures all candidates are able to apply for employment. If you require a reasonable accommodation or assistance in completing an online application, please contact the local Human Resource office at the hotel in which you are applying.