Restaurant Servers - AM & PM Shifts - The Greystone

Hay Creek Hotels; Lake Toxaway (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Insurance benefits

Competitive salary

Paid time off

Free parking

Employee lodging discounts

Job summary

The Greystone Inn, managed by Hay Creek Hotels, seeks AM & PM Restaurant Servers in Lake Toxaway, NC to join the Food and Beverage team. The role offers an opportunity to gain hospitality experience in a historic lakeside resort with a boutique hotel culture.

Responsibilities include greeting guests, memorizing menus, handling transactions at the POS, and collaborating with a team in a fast-paced environment. Evening and weekend shifts required.

Qualifications

• High School diploma or equivalent.
• 1 year serving experience in a high-volume restaurant; fine dining preferred.
• Wine/liquor knowledge; alcohol service training a plus.
• Comfortable with technology; POS knowledge preferred.
• Team-oriented, customer-focused attitude; able to work under pressure.

Responsibilities

• Greet, direct, seat, and serve guests per service standards.
• Be familiar with menu items, promotions, and hotel offerings.
• Complete side work and maintain clean work areas and equipment.
• Assist in resolving complaints and escalate to supervisor as needed.
• Reconcile cash, process credit card charges, and handle end-of-shift deposits via POS.

Skills

Customer service

Teamwork

Pressure tolerance

Flexibility

Tech literacy

Wine/liquor knowledge

Multi-tasking

Education

High School diploma or equivalent

Tools

Point of Sale (POS)

Job description

Restaurant Server

The Greystone Inn, a charming getaway nestled in the heart of Lake Toxaway, NC, is searching for professional, friendly, and fast-paced AM & PM Restaurant Servers to join our Food and Beverage team.

Job Description

The Greystone Inn, managed by Hay Creek Hotels, isa historic lakeside resort located in the scenic Blue Ridge Mountains of North Carolina. Known for its exceptional hospitality, natural beauty, and personalized guest service, the inn offers a unique work environment where you will gain valuable hospitality experience while enjoying the outdoors and the charm of a small mountain community.

Job Summary

• Greet, direct, seat, and serve guests in accordance with company service standards.
• Be thoroughly familiar with menu items, promotions offered, hotel offerings, and related materials.
• Complete designated side work efficiently and thoroughly. Clean and maintain all working areas and equipment.
• Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
• Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift. Complete all transactions using the Point of Sale system.

Qualifications

Required Experience:

• High School diploma or equivalent.
• Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred.
• 1 year serving experience in a high volume restaurant, fine dining preferred.
• Prior Wine/Liquor knowledge. Previous alcohol service training a plus.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Proven success in handling large parties. Banquet/events experience a plus.
• Ability to operate smoothly under pressure and stress.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.

Benefits

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness.
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave.
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties.
• Discounts at specific property partners (NEIRA, Historic Hotels of America).
• 50% Discount when Dining at any HCH Property.
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.).
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities.
• Supportive, open-door policy work environment.
• Work Culture that is fun, energetic and motivating.
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world‑class cuisine, cutting‑edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new‑build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day‑to‑day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper‑local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions’ finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm‑to‑table food brings sensational seasonal menus with creative twists on old classics.

Keyword: beverage, hotel, restaurant manager, server, waiter, waitress, waitstaff, restaurant supervisor, food & beverage, service