Stewarding Supervisor

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

ilani is seeking a Stewarding Supervisor to assist with the daily kitchen stewarding operations and supervise staff. The role emphasizes superior guest service and a positive culture aligned with the Spirit of Tâlícn and ilani Core Values.

Located on the Cowlitz Reservation in Ridgefield, Washington, the position involves coordinating with Facilities for maintenance, managing supplies and equipment, enforcing sanitation standards, training staff, and contributing to the department's controllable

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal skills and ability to foster a supportive team environment.
• Experience coaching, motivating, and leading a team.

Responsibilities

• Promote superior guest service and maintain a positive culture per Spirit of Tâlícn and ilani Core Values.
• Supervise utilities team members and assist with steward operations.
• Coordinate with Facilities for preventive maintenance of key kitchen equipment.
• Conduct supply inventories and report shortages.
• Inspect supplies, equipment, and work areas for quality and compliance.
• Manage equipment, china, glass, and silver; ensure sanitation standards.
• Provide training on sanitation, chemical usage, and safety procedures.
• Inform Executive Steward of relevant information and assist with budgeting goals.

Skills

Interpersonal skills

Team leadership

Flexibility

Communication

Education

High School Diploma / GED

Job description

Position Summary

The Stewarding Supervisor assists with the management of the daily kitchen stewarding operations and associated staff.

Primary Duties and Responsibilities

• Promote superior guest service.
• Maintain and perpetuate a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Supervise utilities team members and assist with management of day-to-day steward operations.
• Coordinate with Facilities department for preventive maintenance of exhaust, drainage, burners, fryers, refrigerators, freezers, and other major equipment.
• Conduct supply inventories and report shortages.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Investigate and follow up on employee accidents.
• Manage equipment, china, glass, and silver.
• Assist with ensuring compliance with all applicable laws, regulations, food handling, and sanitation standards.
• Inform and update Executive Steward of relevant information promptly.
• Participate in managing department's controllable expenses to meet or exceed budgeted goals.
• Ensure day-to-day operations meet quality, standards, and customer expectations.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensure disciplinary procedures and documentation are completed per SOPs.
• Ensure staff receives proper training regarding sanitation, equipment handling, chemical usage, and safety procedures.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma / GED, or equivalent.
• At least two years’ experience in a similar role.
• Excellent interpersonal skills and ability to foster a supportive team environment.
• Commitment to client satisfaction and quality standards.
• Experience coaching, motivating, developing, and leading a team.
• Ability to work a flexible schedule, including late nights, weekends, early mornings, holidays, and blackout/high volume days.
• Physical ability to lift and carry 50 lbs.
• Valid food workers card.
• Willingness to work in a smoking environment.
• Willingness to adhere to company health and safety measures.

Work Shift

Flexible schedule required, covering late nights, weekends, early mornings, holidays, and high-volume blackout days.

Location

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani is the Pacific Northwest’s premier gaming, dining, entertainment, and meeting destination.